LETTER CRAFTS TRANSLATIONS

Yes, Translation and notarization required for non-English documents by a notary public in Malaysia or the issuing country. For full guidelines, you may please refer to page 2 of the document provided by ICA.

No, for Translation and Notarization of the translated copies, we don’t need to see physical documents. You may just email the scan copies or pictures of documents to us, and we can start the translation and finish the notarization as well. However, if you need the original documents also to be certified or notarized by our lawyer, you will be requested to bring the original documents to our lawyer’s office.

Yes , we are a registered service in Malaysia and our certified translators are registered with Malaysia Translators Association (Under Dewan Bahasa & Pustaka) Malaysian Institute of Translation & Books.

We put every effort to ensure accurate translations, however, we also acknowledge that there are times when customers know better when it comes to the content they own. We always welcome feedback from customers and will be happy to make changes to translation drafts to make it accurate and acceptable to the client. If all our efforts fail, we also offer full or partial refund depending on the value of work already delivered.

Yes, all our Translators re bound by non-Disclosure agreements and are governed by Malaysia’s data protection act. We don’t ever share personal information that can be used to by 3rd parties to market other services and products. That’s absolutely a no go for us. We also don’t not store any data / documents for more than 3 months. And if requested by clients, we are happy to delete all the records immediately after a successful completion of the translation job.

Yes, client’s success is critical to us – be it timelines or be it other special instructions, we are happy to accommodate all your requests if you communicate and align your requirements in advance.